Redeem Tickets Issue – GoFan: Buy Tickets to Events Review

I literally bought tickets for a game tonight on the app since I use digital ticketing with many sports teams in my city I was happy to see this as a High school Football option. The purchase was easy but then when I pulled up the tickets I thought redeem was to download like when Day Ticketmaster sends to claim your tickets . This is a very poor feature I would hope you improve to a scan only type technology. That being said I was worried to not be able to have tickets to the game and called the customer service line and got a voicemail prompting me to email them. I was immediately skeptical that I would not hear back with the game 2 hours away, but to my surprise I received a email within 5 minutes from Danielle who reestablished my tickets . Fantastic and quick customer service turn around . App needs a bit more but service was top notch in my book.
Review by ADtiME07 on GoFan: Buy Tickets to Events.