Updating identification does not work – Virgin Mobile UAE Review

When going to update passport ID after it has expired, the scanner in the app does not work. I contacted the help desk in the app via chat and was told to use an android device to authenticate ID. Unfortunately that is not an option and defeats the purpose of having the app on iOS if I have to use android just for a basic function. Since I cannot use my own phone to activate the SIM card for it and verify my account I will not be using Virgin and switching to another provider. Frustrating to be given no help and just told to use another device.
Review by Fets44 on Virgin Mobile UAE.