Customer service has gotten worse – Bonobos Review

Been a customer for over 5 years, giving Bonobos hundreds of dollars yet when I buy something on sale and rush to get it since the app says “there is only 1 left” turns out it was actually the wrong fit and they won’t let me return it or even pay the difference to get the correct item and exchange it. I remember customer service used to be able to help no matter what, but I can’t even get a discount to buy the item I wanted in the first place.
Review by swifty93 on Bonobos.