Shaky platform and not intuitive – CareFlex Mobile Review

I was looking forward to submitting my receipts by taking a picture on my phone. Downloaded the app, was able to login OK. I was able to find the claim and click the button to submit a receipt and the app immediately threw me out. Logged in again, went through the steps. I took a picture but I have two receipts. I don’t see how you can submit a second photo. I then tried to search for the claim and it has disappeared. I used both a date range and the exact dollar amount to search and nothing shows up on the “list.” I’m already disappointed with Careflex. I’m now going to go online and see if I have better success submitting with a scanned document— more time consuming. What a shame. Was really looking forward to the faster claim substantiation. Our company just chose careflex over another FSA/HRA administrator. I thought Careflex was going to be a better company, but we’re already off to a bad start.
Review by RoxieToo on CareFlex Mobile.