CareFlex Mobile
| Category | Price | Seller | Device |
|---|---|---|---|
| Medical | Free | CareFlex, LLC | iPhone, iPad, iPod |
Highlights of the CareFlex app:
- Single access point for participants to manage their consumer driven / tax favored benefit accounts.
- Same username/password as CareFlex Participant Portal, no need to register your mobile device, just download, login, and go!
- View important account details (contributions YTD, disbursements, last day to submit claims)
- New way to file your claims, simply take a picture of your receipt and upload your reimbursement request or claim documentation
- View all email and SMS alerts
- Contact administrator from mobile application via email or mobile phone
- Stronger Authentication support (Picture/Passphrase, device identification and Challenge questions). Note: Health Savings Account participants should submit all manual requests for reimbursement to the group’s HSA custodian, not CareFlex.
Reviews
It was great
Dmpaina
An update must have been pushed and now I cannot log in because the app keeps saying I need the most recent update. When I click “update” it takes me to the App Store and it says it is updated. So... stuck in a loop and unable to upload documents.
Need update to upload?
AngiPhone1
Apparently I need an “update” but when I try to do that the app just goes around in circles? I need to upload EOB’s (like always) because I do not have access to a fax machine but this glitch or whatever is not allowing me to. Hopefully they don’t deactivate my card while I wait.....,
Not compatible with face recognition?
Darrell B AIA
I don’t know if the app hasn’t been updated to use or accept Apples Face ID or not, but I e downloaded the latest version of the app and it dumps every time and immediately after entering my login name. I’ve tried deleting the app and reinstalling, and no improvement. I can access the account online no problem. It’s just the app...
Not working
ggwomom
This app use to work for me. I don’t know what changed but I am having the same problem as others noted. As soon as I out in the user name it dumps and closes. I e called customer service. They took my phone numbers to call me back .. no call back yet.
Not working
lilg2253
Used to work but now force closes when I try to sign in, had to use the website instead.
Shaky platform and not intuitive
RoxieToo
I was looking forward to submitting my receipts by taking a picture on my phone. Downloaded the app, was able to login OK. I was able to find the claim and click the button to submit a receipt and the app immediately threw me out. Logged in again, went through the steps. I took a picture but I have two receipts. I don’t see how you can submit a second photo. I then tried to search for the claim and it has disappeared. I used both a date range and the exact dollar amount to search and nothing shows up on the “list.” I’m already disappointed with Careflex. I’m now going to go online and see if I have better success submitting with a scanned document— more time consuming. What a shame. Was really looking forward to the faster claim substantiation. Our company just chose careflex over another FSA/HRA administrator. I thought Careflex was going to be a better company, but we’re already off to a bad start.
