What a joke. – Virgin Mobile UAE Review

Problems with their payment service called me to use the “live chat” in the app. The “live chat service” is an absolute joke and a serious disrespect and time waster to the customer. Questions in an “open live chat” often take more than 30-60 minutes to be answered, which means this is hardly a “live chat”. At best it’s an email answering service, except the answers you get are incomplete and useless as they only address your last chat question instead of providing full solutions. So a question that can be answered in 1 email will take 10-20 chat messages with 60 min between each answer. When I raised this issue with the chat person, they told me (45min later) that they were “sorry that I felt that way” about the service! Felt that way!!? Wt.. The complete lack of a live chat and zero solution to my query is not a “feeling about the system”, it’s a factual observation of their complete lack of service. If you ever wondered how useless a chat system can get, here’s where you’ll find out. Avoid!!
Review by jlj4444 on Virgin Mobile UAE.