Buggy and support stinks. – Parallels Access Review

Response to he developers - to be clear as he title says support stinks. I contacted support no less than four times about my issues and support has never been helpful. Since they took the time to respond here that I should contact support I feel it only relevant I relay that experience. I will try a fifth time to contact support but my experience so far with parallels support have been dreadful. I bought a lot of years of parallels when they were on sale and I'd say by and large the issues have wasted at least a year's subscription fee. If not more. Maybe support is better now. I'll try again. But I'm not going to hold my breath. If I can find a log in bug the first time I use parallels surely they can too. The only response I've ever obtained from support is to uninstall / reinstall the desktop and iOS apps neither of which fixed the issues (as expected). Support need a path to pass actual bugs to the developers but the developers should be able to see that logging into windows doesn't work properly if they tested this app at all. Original review ---- First off with windows 10 logging in is a pain. Their setting to log in using parallels access doesn't work, and hasn't for years. Second swiping the lock screen up is impossible with touch gestures, so you have to trigger the mouse. I was a very big fan of this app for a short while. But honesty rdp and jump desktop just work better and take fewer resources. Parallels need to step up and fix all the little niggling bugs with this app, it's like they got it so far then gave up developing. You can't do that when people pay a subscription. I won't be renewing and don't recommend this app to anyone any longer.
Review by h00ligan on Parallels Access.