Terrible upgrade – PC Magazine Review

Why would you have come out with a far more difficult to use, very low tech digital subscription iPad app? Your iPad app is really awful. It's readability is awful compared to the rich experience of the previous version (2013-16). But I've accepted that because I have no choice and I've been a subscriber from the mid 1980s. The bigger problem is that I can't download issues! Over and over I've restored purchases. I have a subscription via iTunes. It renews again next February. Currently it won't allow me to download the June issue without paying $3.99. Maybe even worse is that your customer support never responds to me. I understand you are challenged with publishing a magazine in this era and making a profit. But I'd think you would want to retain the subscribers you have! If I can't get this resolved, I'm sorry but I need to cancel. So, why did you get rid of the old app?
Review by let.me.in.the.sound on PC Magazine.