Agree with other reviews - update broke the app – Parallels Access Review

Don't waste your money. I have been a loyal customer for years. However, since the latest update, it has been one big headache. When I remote in and the exit, it will not let me back in and shows I am still remoted in from the first session. I have to physically turn off the computer I am remoted into, which defeats the purpose of this app. I contacted customer service and they are trying to blame both of my computers rather than their app.
Review by ily I phone on Parallels Access.