Great Interface — unreliable wake up of remote pc – Parallels Access Review

I am very pleased with the interface for interacting with my mac book pro remotely. There are many features of the interface that facilitate using the touch keyboard and other touch gestures to compensate for the inadequate interface of the laptop. However, it has been difficult to impossible to wake up my laptop over wifi; I have tried every suggestion of the Access documentation, which is hard to find, I have found that the only way to connect is to leave the laptop lid up and even then I have found waking up and connection to take several minutes. I have found the documentation and lack of adequate customer support to be disappointing. I cannot recommend this product whole heartedly until it performs more reliably.
Review by reesevans on Parallels Access.