Wine.com Reviews – Page 7
5/5 rating based on 100 reviews. Read all reviews for Wine.com for iPhone.
Wine.com is free iOS app published by Wine.com, Inc.
Frustrating Inventory Numbers
MzrJoe
Sometimes this app lets you get all the way to the end of the ordering process before it tells you something is out of stock. And a lot of our favorite things seem to be perpetually out of stock. It is very frustrating.
Love vino
corkedup
Quick delivery and easy ways to order however don’t always have the wines I’m looking for, which is very disappointing!
Logistics FUBAR'd
assfghjklqwertyuytreeq
Gotta say you guys kept us sane through the first six months of pandemic. Then the app and your logistics crashed and burned. Precious order showed up like over a week after predicted. Current shipment of 12 bottles was scheduled to arrive over a week ago. Six did arrive just over a week late. I mean I don't care, just do t say in your app they will arrive negative seven days from now. Emails keep arriving saying my order of all 12 arrived. It's been three days since my first email to support. No response. Two days ago I sent another. Got an automated response over 24 hours later. Now, tried the 800 number and was told, "no agents are available, bye [click]." So the only remaining click is me canceling my "prime" shipping account and deleting this app. Logistics got the better of them. Or rather revealed assumptions and serious underlying flaws in the app-to-warehouse communications. Update: currently #49 in line for chat support. Phone support won't answer and email from 5 and 3 days ago still unanswered.
Terrible Customer Service
Moviemadams
I joined Wine.com in April of 2020 and had a generally good experience until September. Literally nothing has happened on my order for 3 weeks, aside from processing my payment. Their customer service is completely non-existent, phone calls, emails and the app’s chat all went nowhere. There is still no update on when they hope to have their supply chain issues resolved, and they’ve not even trying to respond to any inquiries. If you like actually drinking the wine you buy, find another vendor.
Horror
davethe picker
Missed all 3 delivery dates. Now 9 days late on current order. Do not answer inquiries or return calls. Nitwits.
Out of stock
New Paltz
Great site and concept but literally over 1/2 the product out of stock. Will not stay around with nothing to sell.
Slow and clunky
ChadInPa
Built for the over60 crowd. It’s a slow, counterintuitive app. Hard to copy / paste names of wine to get reviews from other sites. Slow to load. Feels less like an app and more like a browser
GREAT SELECTION AND PRICES
T W J
Always a large variety of wines on sale at attractive prices and often significant discounts. The option to purchase free shipping on all orders for one year will pay for itself in 1-2 orders (great value). THIS WEBSITE IS HIGHLY RECOMMENDED.
Be careful. Epic logistics system issue.
Dryersheets
While I’ve had positive experiences with this service in the past, there seems to be an epic logistics system issue recently. I placed an order nearly a month ago that has yet to arrive. After multiple attempts to contact support, their support agents have repeatedly told me there is an issue with their logistics system and they cannot even say when the order will ship. They also cannot cancel my order. After emailing support, I have not received a response with any detail. They recently sent a broad form email from their CEO apologizing to customers for this logistics debacle. When they’re up and running, I’m a fan or their service. For now, be very careful.
No longer good
phmokda
Great app, good prices, good savings and species. Love it. UPDATED 9/29/20. Since they updated their site and app everything is worse. I don’t know if it’s fires out west or the new technology. Orders are late and screwed up. They are sending me an order already filled and trying to bill me twice. No response from email CS after 24 hrs, and chat closed and phone support not available “at this time.” Not good.