Wegmans

Things keep disappearing from our list

Persnicketyone

This has steadily gone from my favorite app to being a dog. This week we went back to a paper list. The tipping point was when we realized things we both remember going on the list had disappeared from the list. Fortunately I remembered some of them, unfortunately, I didn’t remember all of them. Whenever I go into the store to use it I have to stand there waiting for it to connect (“Still cooking...”). It is slow at everything. Little conveniences keep disappearing. Why can’t the “add to list” button be on the first page? For example: when I search for and add an item, I now have to manually clear that item from the search bar before I can add another; I used to be able to clear all checked items (leaving the items that were out of stock on the list for next time), now I can clear the whole list or delete items (manually). Then there are the missed opportunities like if I want to buy a pomegranate, I can filter by name or “ relevance”, but not department. Pages of pomegranate lipstick, no actual fruit. I previously wrote the search engine is so bad I can’t get a complete list. But it seems the problem is it is too good— I believe that why stuff disappears. We like plain deli cream cheese. I went to add it to the list for the next trip, it’s not there. It seems that out of stock items are no longer shown to add to the list. Veggie and lox deli cream cheese are available, but not plain. I can add one of those as a “ placeholder” and buy plain when I am there. But I don’t plan to shop until next week, so if veggie goes out of stock in the meanwhile, I think cream cheese goes off my list. If that isn’t why it disappeared, what other bug did it? We are going back to a paper list that I might put into this app right before I shop. This is ridiculous. Do you people alpha test these “improvements”? Have you tried the old app (that customers were satisfied with)? Have you taken a workshop in design based thinking?

Editing payment

Aime319

I wanted to change credit card used and was unable to do that

Erases items without warning

Balyash

Several times now, we have items on the list and they mysteriously disappear. Quite frustrating when it's used as a shopping list between the family, and we don't realize it's missing until after we get home. We have contacted the developers, and they said it could be because that item is not in stock. WELL, THEN FIX THE APP SO IT WARNS US AN ITEM HAS DISAPPEARED, SO WE CAN CHOOSE A SIMILAR ITEM OR THE ITEM IN A DIFFERENT SIZE.

Easy to use

Klisciana

The Wegmans app is so user friendly and fast. Extremely happy with my shopping today for curbside pick up. This is why Wegmans is so successful!

Won’t allow landscape mode

Alex DeLucenay

In addition to the other complaints, it won’t allow landscape mode, which is frustrating when you set it down on a countertop. You cannot search “your items” which the old app allowed. In addition, the search function isn’t adequate as it pulls up incorrect things. Understanding this wasn’t really developed by Wegmans, I hope that Wegmans brings this back in-house to make it back to the Wegmans-standard.

Items disappear if out of stock

bbelzner

I have noticed that items I place on my list that I know I added disappear and reappear which the only reason I can think of is if it’s out of stock which is annoying because if it was at least still there I could find another brand hopefully. I then get home and realize things I forgot but knew I had on my list.

Wegmans Reviews – Page 12

Things keep disappearing from our list

Editing payment

Erases items without warning

Easy to use

Won’t allow landscape mode

Items disappear if out of stock

No Apple Pay

Review

Layout is nice - search is a train wreck

Easy to use app