TaxAct Express Reviews

Will not let me file

tor4801

This has been the sixth time I’ve had to enter all my information and my taxes filed yet and I have to send her all my information for a seventh time

Get what you “pay” for

PAyscue

Despite new deadlines, unable to change state payment to new deadline of July 15th. Low cost certainly equals NO service/help from TaxAct. After 11 years, certainly will not use next year

This thin just charges you no support it charged me twice to file just my federal taxes and has no support ppl so I’m out 108$ and have nothing to show for it the operators of this site are criminals and thieves

Rip off company

Freefall2009

I only downloaded the app so I could leave this review. I used my computer and the TaxAct web site to do my taxes. I chose the free version as my wife and I only have SSA and a little retirement income. As soon as I entered all info and started to print the returns, as I wanted to mail them in, not do electronic filing, TaxAct forced me to upgrade to the $54 version. It said that was Federal + State so I agreed and entered card info. They charged the $54. When I went to print the State, they charged the $54 again. This used to be a good site and I have used them for many years. Never again. I have already made a complaint to the IRS and will follow up on the Federal site as well. They have become the biggest ripoff tax company available. Please find someone else. Stay away from this one.

Keeps dumping me in the middle of my return

Gojgo2

I’m a fan of TaxAct in general but this is my first year with the app and I’m disappointed.

LIES

Bjand3js

It says $14.95 but when you go pay the 14.95 it’s jacked up to $37.95. Doesn’t matter if filing both federal or state or just federal.

Could be much more intuitive

Grajsb

Though this app gives us access to the returns, the app could be much more user friendly.

Worst Experience with an app

dmo seattle

I filed my 2018 federal tax return using TaxAct’s web based version and was kicked offline a minimum of 7 times which resulted in a 6 hour preparation time on a relatively simple tax return. I was unable to print my 1040 from both website, even after following instructions for cookies online. I also couldn’t print from the app. TaxAct has all my information going back 4-5 years and now I’m held hostage to staying with them.

worse continuity/connectivity than last year

6thTry2get past this screeb

field of camera view to photo driver’s license narrow, sideways, and difficult to aim ... why not have option to import previous information first? (return customer appreciation issue?) after initial information gathering “saving” mode went on for quite some time (I left the room etc) and logged out ... next thing I see is this evaluation survey ... how do you think it’s going?

Password characters not appearing

Mike G 92

If you passport contains certain special characters they will not appear in the sign in prompt.

TaxAct Express Reviews – Page 4