TaxAct Express Reviews

Can’t enter 1099?

mnrockclimber

This doesn’t appear to be an actual app, just a wrapper around a web browser. Keep getting the error “Cannot enter a 1099 on a mobile browser, log in with a desktop PC”. Lame!

A Few Easier Sign In Options

mokelin10

This is the new world on it’s way

Poor customer service

Black caddy

When you call they don’t answer. The return continues to process but never finishes. Very difficult for first time users for sure.

Extremely disappointed that I will have to use a different company since I can’t enter 1099 information without a desk top. Shame on you taxact! Been using you for years and now I have to switch to turbo tax and start all over.

Frustrated!!!

luvtwostepping

I can't get to the page to verify the errors. When the give you the message, why doesn't it take you to the page??? And you can't get help by phone either.

Import feature

dadoodan

This would be a great feature if it actually worked

Good for simple taxes

Chilindrina4

Tried this app this year after a very long time and sad to say don't think it's very good for anything more complicated than a student working part time. I live in NY and work in NJ and the state taxes section couldn't be any more confusing. There's no specific guidance no matter what plan you choose so what's the point of paying more? They charge you for the paperwork involved that you are doing YOURSELF because their tech support are not allowed to advice you in anything just spit out what's already written and there's a charge for each state separately on top of the upgraded plan charge one is forced to take because of the forms involved. Disappointed. Ended up going to a tax agent, it's cheaper and less stressful.

Can’t even login.

EvAveMananShar

Can’t even login, the "forgot password" link on the login screen does nothing. Can’t reset my password on the web version because it won’t let me unless I already know my password... in which case I wouldn’t need to reset it.

Poor support

anauser8754468

Support doesn’t assist with the app use, don’t think you can make changes or even check your returns from the phone.

Partnership LLC

guessyoudonotwantfeedback

There is no easy click to see forms as you are entering info. No easy way to go back to verify that an item on the form is really right. Clunky getting back to fix something—-if an item is wrong, should have a click on the item in the form to link back to the specific questions used to create that item figure. I have used this for years and I get really frustrated with the calculated percentages when negatives are involved.

TaxAct Express Reviews – Page 9