Sutter Health My Health Online Reviews

Down 50% of the time

youdontwabttoknow

Seems the app is down 50% of the time.

Pros: - Can message many of your doctors (if they are signed up to allow app contact; many don’t seem to know how to sign up or that they need to sign up) - Can make appointments (see above) - Can make and do video appointments (see above) - Can see and pay your bill, thus checking in goes faster and can be contactless - can see some of your lab results Additional Cons: - unorganized (typically takes 10 minutes to an hour to actually FIND the correct menu item to do basic things you have done many times before…) - menus are long, chaotic, unintuitive, and very frustrating - multiple menu items have almost the same name and have info on the same topic, but don’t have all the features of that topic, so you have to look elsewhere to find/do what you needed to. - many things that you have to do require you to switch back and forth between the website and the app. What’s worse is that you have to log into each one every time you switch. - requires an internet connection to use I could go on, but my blood pressure is going up from thinking about it…

Organized

Card Marker

So easy to find appointments and review test results. It’s also handy to get questions quickly answered.

Poor interface

Piano Trio

Difficult to find appointments. Currently I have a colonoscopy on Feb 15 and ENT surgery on Feb 22. The only mention of these dates are in memos from schedulers. They should be mentioned in “Appointments > Next 7 Days.”

Every experience has been welcoming

cant access $&*((

They’ve been very professional and nice customer service everyone I call to make an appointment. They always insist on helping you with the MHO portal and will set appointments for you or walk you through it. I’ve had an amazing experience here. Would recommend to anyone looking for great and professionalism

Too basic

ValleyGuy 2

Works great to self check in. But you can’t view things like labs ordered. A big inconvenience when you get to the lab and realize you had to look this info up on a regular computer before you leave for the lab. It is ok by all means, just not fully functional.

Tiny print, cannot zoom in

Deborah-B

In the message center, I have trouble reading messages because the print is too small. I try to zoom in (spreading two fingers apart) but it doesn’t work. There is not a way to configure a larger font in the settings. I am disappointed that a medical app does not accommodate users with different abilities.

MY On Line Health

dabrocks

Easy to use and read. It has been very helpful in reviewing my health record, medications and contacting my provider. I really like this app

Behind the medical maze

retired 2022

The doctors, nurses, and specialists that treat patients at Sutter Health are knowledgeable, personable, and credible in their individual medical specialist areas. I respect their years of study, practice, and success. Hope COVID-19 doesn’t get the best of them. It’s time for some vacation days! Retired

Has made things so much better

Ragdoll55

Has made managing my health so much easier. I’m honestly not sure what I do without it.

Sutter Health My Health Online Reviews – Page 3