Sutter Health My Health Online Reviews

My balance is never there

Tttommmasss

Every month I have to manually call them to pay the payment plan we have arranged. Every month I ask them if now I can just go in the app and pay and every month they tell me yes that it will be included so that I can pay in the app, but this never happens. It is difficult to call them during the day because of work, so if I could pay through this app it would be really handy. Please fix this.

Worthless

Maywho

This app frequently kicks me out, and will not recognize my login information. I deleted it, and use desktop or call patient care.

FaceID removal

8Hoho8

Why was FaceID removed? This was a very useful feature in a sense that it made it easier to access the app without having to enter a password.

It’s just the website...

orlandogrodriguez

Whenever I download an iOS app, I expect a high quality experience, smooth and gentle user interface elements, intuitive usability, and... you know... something that works! If you’re going to set up your account, etc, just use a computer. This app is essentially the sutter health website. Almost no difference, which is a shame because the mobile version of the Sutter Health website is also below average in terms of 2019 quality. Though the service that is provided via the website is very valuable, this app does no justice to it. It has been a well-below average experience for me. 2/5

Extremely hard to use when trying to schedule appointment

kalemeeee

This app feels like it's from 2005. Awful to nevigate overall. When you try to make an appointment via the app it redirect you to a browser for Google captcha.... What?? Outside of the app? And then of course it doesn't work when you try to verify. Just the worst.

Not ok

topolii

What a pain in the rear. This app is not user friendly, gets stuck and is ridiculous. For booking a doctors appointment or looking for new doctors, it would help if this were developed by someone that actually used it themselves.

German language completely unusable

YaMeDa

I have my phone set to German and the app is completely unusable. I'd be fine if it would just show up in English but it forces me to switch my phone to use.

Free app ha! Maria

messin with my brain

This app from apple for my health online is frustrating and exploits the position by requiring a credit card for a free app...a

Bad build all around

anand124

I saw an upcoming appointment for our babies delivery on May 20 2019. Well the date today when I saw this is June 18 2019. My baby was born two months ago at the sutter hospital. Not sure how the systems aren’t talking to each other and/or anything was ever tested. I kept going around in circles to get this fixed not just for me but for the system because any parent who might have had a miscarriage would just be devastated looking at this! I am a technical person and know product releases shouldn’t be put in prod before thorough validations. Would have rated lower if possible.

I have an Issue!

brooksjohn80

Great app! However I’ve lost the ability to select an exchange calendar when saving appointment. It will only save to iPhone base calendars. Also, can you develop a way to clear the notifications/reminders? They are fairly annoying how they nudge every time users log in. Thanks!

Sutter Health My Health Online Reviews – Page 18