State Farm® Reviews

Would love to have the option of paying 1 month even if it's only 1 day late...

Charliesmom2013

I go to pay for 1 month, 1 day late and they make you pay for the next month at that time, or you cannot make the current month's payment. You have to call the office to have them do it. This should be fixed in the next version because it's very frustrating.

Just bad.

Shadow2014+1

Why can't I pay in app? Why the redirect? Used to be efficient. (now I need a key code too!!) Inconvenient. I hate it after last update.

App barely works

GHGFORE

App was working fine but when I go to access it today. Hard to log in & couldn't pull up any information I needed.

For Payments Only

Chaddycakes

Without the ability to view, download, or add proof of insurance certificates to wallet, this app is useless.

Poor service

Matt master 5

This company still runs on "Dos" from what I was told from my agent. I was illegally billed after canceling my policy. After expressing my concern I was told a refund would be given to me in "2-3 weeks." I would not recommend this company that still uses "DOS" but has a app for mobile devices. It works poorly just like their customer service.

Great!

Pse xforce

After realizing exactly how the app works, it's great!! No one should have any complaints after spending a few minutes to figure it out!!

App review

JNew24

Best app I've used yet for any service, great job State Farm, I have used other apps to pay bills and check services etc and they aren't even close to being as user friendly and easy to use as this one, way ahead of the rest ???

Better than nothing, maybe

Kplan23

This app with every update rarely gets any better and in some cases gets worse. State Farm is obsessed with passwords. They force you to change for so many reasons you can never remember what it was. Now even with Touch ID functioning for months, it wants me to reset my password again. To be fair, they've incrementally improved over a decade what should have taken weeks. Maybe some day they will figure out that loyalty to insurance companies is based on laziness, nothing more.

Not User Friendly

Shawn From New York

This App is "Not" user friendly for me. I don't know what my "key" is because I normally don't get my mail. Plus, if you log in through the App itself to pay; it wants me to pay in Euros! What is going on here? State Farm, please change you App!!!

Great When It Works

Jerryjakers0721

App is very annoying. They're constantly trying to fix bugs so with every update you have to reconfirm your identity which almost never works, especially if you have the same name as a parent since it mixes in their identity with yours. When it can't confirm you, you get locked out and have to call tech support and wait on hold for 30 minutes to unlock and then are forced to reset a crazy intricate password that you will never remember. I understand security but get your act together State Farm!

State Farm® Reviews – Page 73