SPG: Starwood Hotels & Resorts Reviews

Missing locations

Alft70

Searching for hotels on laptop I realized all of my information was on the app on my phone. So I decided to take my search there. I did not see the same hotel on the app as I was booking on the laptop in fact it said there were no hotels in that area. I had to put my information into the website on the laptop to continue booking for the location I needed. Is this a glitch?

No contact us feature

Good for Texas

It's 2017. This should be expected. Thanks for response. I never would have seen that on my own.

WAY TO MANY ISSUES

tvguyrick

As much as I stay, book with SPG family hotels and resorts this app has WAY to many issues with logging into your account, booking rooms and then finding out it’s a pre paid type reservation with NO REFUND options!!! This obviously doesn’t work for me since things change at a drop of a hat. Travel plans are consistently changing in our lives and I would NEVER book a reservation without a cancellation option as a Platinum member. These issues need to be corrected ASAP!!..

Our Systems Are Down...

jake9085

Haven’t even stayed one night at a Starwood hotel yet (I’ve been loyal to Marriott for the last few years) and I’m already concerned for the quality of my stay this coming holiday. I’ve gotten the “Our systems are down. Please call SPG...” error message nearly every time I’ve logged into the app. I’m using your app; I don’t want to talk to a person.

POS

Wallstwizz

“Our systems are currently down”

Needs help please

Becky Tammy

Most hotel companies make booking on their app painless, but not SPG. Why can’t I keep my credit card saved? I hate having to input it each and every time. And when I enter it, the month I enter always defaults back to the current month. Overall, they need to take a look at the competition and get up to par.

Effective app with one flaw

Hounded to expand

The SPG app is good for searching hotels and making reservations. The one thing that could be better is the credit card expiration date scroll bars. The selector appears at the bottom of the screen, which if you swipe up, can exit you out of the app. I would suggest a type in option over the swipe feature. Otherwise, this is a great simple app.

Downgrading review to a 1 star

Rickyv482684

Can't use the app anymore. It tells me to "update now" when I open it, and once I go to the App Store there's no updates for it.

Disappointing

Z77!?,.

Visually, it works. Maybe it’s a hosting issue, but I find the app frequently non-responsive in good connection.

Can't Open App

Mikey K 5252

I get a message when I open the SPG app that makes me update. I click the message and then go to the App Store, which has a button to Open the app. This takes me back to SPG app, which again shows me the update message. I'm traveling and can't get any of my hotel info, it's awful.

SPG: Starwood Hotels & Resorts Reviews – Page 25