Samsung Smart Washer Reviews – Page 9
2/5 rating based on 88 reviews. Read all reviews for Samsung Smart Washer for iPhone.
Samsung Smart Washer is free iOS app published by Samsung Electronics Co., Ltd.
Worst App I have ever used
Arjun12
This App is terribly designed it does NOT work as the devices keep needing to be re paired to the software . I hope samsung took the team that designed this behind a barn and shot them . HORRIBLE brand experience.
Wow yeah
Satanbagel
I saw the other reviews and figured hey maybe I can still try it out. Nope. Complete waste of my time. I have a fairly new model washer and the app doesn't work with it at all. It won't even allow me to connect because it says to "download the Samsung Smart Home app"; which my washer isn't compatible with. PLEASE FIX THIS SAMSUNG, this is what's making consumers not want your products. It's ridiculous.
Does not connect to washer at all.
Masterbrater
I called support as soon as I got the washer Sept 6 ,2017 but no reply at all since my multiple attempts except a chat session which resulted in rebooting the machine and following instructions that were in the handbook as if I didn’t try that. Issue is still not resolved and dealing with horrible support for all of their devices including their cellphones is not fun. Do not buy. Go for anything else. Not worth it.
ZERO Stars
Keith777
I'm disappointed and frustrated with the team at Samsung. If you advertise and promote WIFI as a feature and then put poor effort and attention towards the execution it leaves people feeling deceived. First, I learned that for the Flexwash and Flexdry 9900 models we need to first download the Samsung SmartHome app and register with Samsung then add the washer and dryer as devices. Don't go directly to using the Samsung Washer app. I was eventually able to get this to work and add our washer on the SmartHome app. Second, don't follow the directions given by the washer and dryer app if you have the 9900 models. Instead of holding the two buttons down simultaneously as the app directs, simply press and hold the Smart Control button only for 5 seconds until the display reads "AP." Third, beware that as you are trudging through the bugs in the washer app that the units will automatically switch out of "AP" mode after about 5 minutes. If you are having problems, check to make sure that you are still in "AP" mode. Finally, we have been unsuccessful at getting our units to work with this app. I am able to join the network of the washer and dryer, but as many times at I input the password it won't connect (the password for this app is different than the one for the SmartHome app). The only way that I can connect is using the password from the SmartHome app, but the washer and dryer app can't find the units. Again, hundreds of attempts at connecting using the washer app password and variations with capitalization and such without success. Extremely disappointing and frustrating. Extremely poor documentation and directions. If this is what having a "SmartHome" is like I'll pass. I'm considering returning our units and trying the LG models. Update 11-25-17: People asked me about our washer and dryer and the WiFi over the holiday. I took our Orbi WIFI satellite and placed it next to the washer and dryer. It still doesn’t work. No response from Samsung. No help. No solutions.