Samsung Smart Washer Reviews – Page 6
2/5 rating based on 88 reviews. Read all reviews for Samsung Smart Washer for iPhone.
Samsung Smart Washer is free iOS app published by Samsung Electronics Co., Ltd.
So much potential.....wasted - and still no improvement
Ourstanley
So it’s almost 2 years later and there has been no change/improvement other than to introduce a 2nd app, with an ‘alternative way’ to connect - the Smart Home app. Neither work. I’ll know in future to request a money back guarantee anytime a buy a major appliance with ‘smart’ features. Clearly this app wasn't given any user testing as it is so clunky to use it's embarrassing. Why do I need to pick between Indoor and Outdoor control? Surely the app can figure out if I'm on the same Wifi network as my appliances and select the appropriate connection method. Having to authenticate every time I open the app and choose the outdoor connection method, really? And having to authenticate separately for the washer and the dryer? Please, please, please go talk to some real users and understand how we want to use this app. Is it really too much to ask to have a simple 'dashboard' which shows your registered devices and current status and time remaining? Then just tap any individual item to get the more detailed info. And why oh why once the cycle is finished and the machine powers off, does that also mean that you can't connect to it? (so if you were away from your wifi network and missed to completion alert, you can't double check status) Hopefully these misses can be corrected in updates.
So disappointed
My Pseudonym
I was really looking forward to using this app but it would never connect to the washer. Maybe this is because the washer requires WPS support (which Apple removed from the AirPort Extreme) and I'm not willing to jump through hoops to downgrade my router. I also hated the requirement to create an account and constantly type/choose things that should be remembered. There is no software update for the WF455ARG (not that I could download it anyway) but I hope other washers don't require it, not that it's going to help me. I realize that Samsung was probably trying to be helpful since WPS doesn't require one to type in a potentially long series of characters. The manual says "may not be connected" if the router is not WPS-certified. It should say "will not be connected." I contacted support and they told me there is no way to disable the wireless function. If like to say more about the app itself but other reviewers seem to have covered the things I wanted to mention since I did try using the app and was able to do some things in an effort to get it connected. Has potential but it turned out to just waste a lot of my time.
Terrible app
hafstang
We like our Samsung washer and dryer, but this app is terrible. The instructions for connecting to the appliances are very poorly written and simply don't work. They should revise the app thoroughly by spending some time with the machines. This app doesn't even deserve one star.
Bad App
Gfy2x
This app is the reason I own an iPhone instead of a Samsung. The instructions on how to sync with the app were completely wrong. After 15 minutes trying to follow the written instructions, I experimented. Got the app to sync?, but it does nothing so far. Don't waste your time.
iPhone 6 incompatible? Seriously???
Tessa777
I was so excited to use this app to keep an eye on what my washer is doing as it is located in the basement. After half an hour of trying to get the app to locate the machine, I see that iPhone 6 isn't even supported! C'mon, Samsung, really? Please update this app and make it compatible with current iPhone models and also easier to set up, as others who have managed to connect their appliances seem to have other issues as well. It's really a shame that an app that has the potential to be really useful has only one-star reviews.
has anyone been able to get this to work?
Gammaburst
The labyrinthine steps you’re supposed to go through don’t make any sense, are conflicting depending on where you go (online/app). I can’t figure it out, if its even possible.
Very poorly designed app
Laundry dude 5150
Don't even bother. I wasted too much time trying to set up this joke of an app. Samsung is an industry leader in appliances, you would think if they are going to integrate the "smart" technology into their appliances it would be functional.