ZERO Stars – Samsung Smart Washer Review

I'm disappointed and frustrated with the team at Samsung. If you advertise and promote WIFI as a feature and then put poor effort and attention towards the execution it leaves people feeling deceived. First, I learned that for the Flexwash and Flexdry 9900 models we need to first download the Samsung SmartHome app and register with Samsung then add the washer and dryer as devices. Don't go directly to using the Samsung Washer app. I was eventually able to get this to work and add our washer on the SmartHome app. Second, don't follow the directions given by the washer and dryer app if you have the 9900 models. Instead of holding the two buttons down simultaneously as the app directs, simply press and hold the Smart Control button only for 5 seconds until the display reads "AP." Third, beware that as you are trudging through the bugs in the washer app that the units will automatically switch out of "AP" mode after about 5 minutes. If you are having problems, check to make sure that you are still in "AP" mode. Finally, we have been unsuccessful at getting our units to work with this app. I am able to join the network of the washer and dryer, but as many times at I input the password it won't connect (the password for this app is different than the one for the SmartHome app). The only way that I can connect is using the password from the SmartHome app, but the washer and dryer app can't find the units. Again, hundreds of attempts at connecting using the washer app password and variations with capitalization and such without success. Extremely disappointing and frustrating. Extremely poor documentation and directions. If this is what having a "SmartHome" is like I'll pass. I'm considering returning our units and trying the LG models. Update 11-25-17: People asked me about our washer and dryer and the WiFi over the holiday. I took our Orbi WIFI satellite and placed it next to the washer and dryer. It still doesn’t work. No response from Samsung. No help. No solutions.
Review by Keith777 on Samsung Smart Washer.