So much potential.....wasted - and still no improvement – Samsung Smart Washer Review

So it’s almost 2 years later and there has been no change/improvement other than to introduce a 2nd app, with an ‘alternative way’ to connect - the Smart Home app. Neither work. I’ll know in future to request a money back guarantee anytime a buy a major appliance with ‘smart’ features. Clearly this app wasn't given any user testing as it is so clunky to use it's embarrassing. Why do I need to pick between Indoor and Outdoor control? Surely the app can figure out if I'm on the same Wifi network as my appliances and select the appropriate connection method. Having to authenticate every time I open the app and choose the outdoor connection method, really? And having to authenticate separately for the washer and the dryer? Please, please, please go talk to some real users and understand how we want to use this app. Is it really too much to ask to have a simple 'dashboard' which shows your registered devices and current status and time remaining? Then just tap any individual item to get the more detailed info. And why oh why once the cycle is finished and the machine powers off, does that also mean that you can't connect to it? (so if you were away from your wifi network and missed to completion alert, you can't double check status) Hopefully these misses can be corrected in updates.
Review by Ourstanley on Samsung Smart Washer.