Rukkus - Tickets Tonight Reviews

Ticket delayed but spoke to customer support

DanidgIowa

I bought my ticket before reading reviews. I ordered a ticket to be delivered using the app, same day purchase. Two hours before the event I still did not see the mobile option in my status. I sent a message using the help function in the app and did not hear a reply. I logged on and reviewed the comments and found a phone number that worked. 917-809-6508, no one answered but I did receive a call back from someone who saw that they missed my call. That number is 917-810-8848. I spoke to Sofia who was very nice and personable. She had to research the issue and promised to call back in five minutes. She followed through on the promises and Called back. I received an email within minutes of our call with a PDF attachment. I was able to view my ticket and it had the correct section, row and seat information. I'm glad I didn't have the same ending results as some of the other reviews. I'm not sure if I will use this app again, but I did want to provide a positive experience. I would suggest using this only for smaller purchase items and electronically only.

SCAM

ahslwoqjdj

DO NOT BUY FROM THEM. Although their prices look good, they will let you buy a ticket(s) and then tell you they aren't available and give you replacement one and they aren't as good. No good way to contact them either do not use Rukkus.

Zero stars

nextplz

They constantly post tickets on their site that are NOT available they charge your card and then the day of the event send you an email saying they are refunding your order with no explanation. I emailed them and all they said was the seller didn't have the tickets. Then why are they on your website!!!! Now we are left without tickets. On top of that, they don't try to remedy the situation whatsoever. Why aren't they offering other tickets the the event for a discount or free for the inconvenience?! STAY AWAY.

I would give zero stars if possible

BreeMcBee

I purchased tickets that didn’t load then when o went to print them off they were gone, then I had to text customer service because they have no phone number to call finally found a phone number and was told that because the tickets were accepted I couldn’t get a refund for them not working. Then I call back a second time and they tell me it was because it was after 6 pm that I tried to use the tickets. They are horrible and they pretty much stole my money. Worst customer service ever

Rukkus - Tickets Tonight Reviews – Page 8

Ticket delayed but spoke to customer support

SCAM

Zero stars

I would give zero stars if possible