Ticket delayed but spoke to customer support – Rukkus - Tickets Tonight Review

I bought my ticket before reading reviews. I ordered a ticket to be delivered using the app, same day purchase. Two hours before the event I still did not see the mobile option in my status. I sent a message using the help function in the app and did not hear a reply. I logged on and reviewed the comments and found a phone number that worked. 917-809-6508, no one answered but I did receive a call back from someone who saw that they missed my call. That number is 917-810-8848. I spoke to Sofia who was very nice and personable. She had to research the issue and promised to call back in five minutes. She followed through on the promises and Called back. I received an email within minutes of our call with a PDF attachment. I was able to view my ticket and it had the correct section, row and seat information. I'm glad I didn't have the same ending results as some of the other reviews. I'm not sure if I will use this app again, but I did want to provide a positive experience. I would suggest using this only for smaller purchase items and electronically only.
Review by DanidgIowa on Rukkus - Tickets Tonight.