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Petco: The Pet Parents Partner

You know your pet better than anyone — their needs, their tastes, their personality. We want to know them, too! And the more we know your pet, the more we can tailor your (and their) shopping experience to be easier, faster and more enjoyable! Petco’s new app is our next step in achieving that goal. By seamlessly integrating with your existing Pals account and a step-bystep profile you create for your pet, we can create a personalized shopping experience that will allow you to get the things your pets need while also making it easier to spend more time with the your furry, feathery, scaly or slithery loved ones!
Category Price Seller Device
Shopping Free PETCO ANIMAL SUPPLIES STORES, INC. iPhone, iPad, iPod

To start, create a profile for your pet, be it dog, cat, fish, bird, puppy, kitten, reptile or small animal. Select their species, breed, size and age, and then upload a photo so we can get to know them. You’ll be able to link your Pals account, and we can use past purchases to further personalize your pet’s profile. You can even make multiple pet profiles so every one of your little critters has a distinct shopping experience.

Once your profile is created, your personalized shopping experience will start to take shape. It’s not just petco.com on a screen that fits in your pocket, it’s a completely tailored and curated selection based on your pet’s needs and tastes. You’ll see products we suggest, past purchases — things like food they like and toys and treats we already know they love — and the option to buy what you need without leaving the app. You can also view your order history and have your payment preferences synced from your Pals account!

You’ll also be able to sign up for or manage your Repeat Delivery orders. With Repeat Delivery, you’ll always get the guaranteed lowest prices on the things you need like food, plus you’ll get 5% back in Pals Rewards and two-day shipping will be free for any other purchases you make! Sign-up, pause or cancel right in the app and see delivery status for all your active orders.

Finally, you’ll be able to easily find your closest Petco store and have easy access to our instore experts including certified groomers, trainers and veterinarians. Sync with Google Maps, Apple Maps and Waze so you’ll always know how close you are to a team of people as dedicated and passionate as you are about all animals.

Reviews

False advertisement
@$701)$/848'fn

I receive an email stating that I get 15% off on a purchase over $50 if I do curbside. Went on my app to place my order but there was no way of applying that discount, no code, nothing. Which was super frustrating! If your going to send emails with promotions/discounts than it has to actually work. Such false advertisement!!!


Registration
Josue Vergara Gonzalez

Es un lío registrar los datos. Seguido menciona que la dirección no corresponde o cuando quieres poner code promo no te permite. Es complicada.


App problems
topdogCT#1

I am not able to access app on my iPhone.Error message: Ruh Ruh Your session has expired. Please log back in under the account tab. However,it will NOT let me do. I find that the app is NOT easy to work with when I do open the app.


Great
NCOah808!!

Great


Unnecessary Info needed
Ounrg kundve

Can’t gain access to the app without entering my pet’s info, asked for permission to my photos 5 times (I denied each time) then required an account from me, all before getting in the app. All I’m trying to do is find out if my dog’s food is in stock before I drive across town, so I guess the app helped because I’m not giving Petco a dime after this nonsense.


Not working well
Shah.Elahi

This app has MANY issues as of late. It keeps making me sign into my account in every section of the app! The appointment system is not working at all. It asks me to sign in on every tab I am trying to use. Extremely inconvenient. Guess I will find a groomer and order my repeat food delivery elsewhere.


Bad web site
Shanona1971

Very antiquated website and limited inventory online. Not the best customer experience.


Needs improvement
Hernandez313704

The app keeps signing off my account every 5 minutes. So I have to keep signing in every time I need to use it. Another thing is it kind of lags. Could definitely use some improvements.


Easy to use website
CapnCapricorn

Love Petco


User friendly - not as many options
Jocelynelizabeth218

I do love this app. The only downfall is they don’t offer all of the flavors or sizes on the Purina Pro Plan dry dog food that we buy.


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