NYC Ferry by Hornblower Reviews – Page 7
5/5 rating based on 68 reviews. Read all reviews for NYC Ferry by Hornblower for iPhone.
NYC Ferry by Hornblower is free iOS app published by Hornblower Yachts LLC
No Apple Pay Support
Deimos the Impaler
The app claims it now includes Apple Pay, yet there’s no obvious way to actually use Apple Pay in a transaction... it requires you to store a credit card to make a transaction. And then it stores that card in the cloud with unknown security protocols to keep your card information secure. That’s not how it works. Do it correctly, or not at all!
zero help
d436749
zero way to contact help for example when u change devices ur tickets u bought u can never get it back. worst app
Constantly getting logged off
Schukm
I’ve found this app to be so unreliable. There have been so many times where I’ll open the app to buy a ticket and then a few minutes later I will open it again to pull up the ticket to get on the ferry and it logs me out. I’ve missed my ferry because of this more than once! Please fix this because it’s SO frustrating!
I updated the app and now I can't use 20 tickets
LexaislearningSpanish
GIVE ME A REFUND. My tickets vanished because this app doesn't know how to store tickets. Do not use this app ever.
Does not support Apple Pay, it really should.
Rajiv Sinclair
Entering a new payment method in this app is a very frustrating extra step to go through before purchasing a ticket to get onto a ferry. It’s worse than you would expect because it doesn’t allow you to paste the card number in the credit card number field. Also, the app’s ticketing system should integrate with Apple Wallet. Another issue is that the app bundle download size should be smaller for such a simple app (especially because the NYC Ferry does not offer the ability to buy tickets through their mobile web site). Cellular data signal strength can be pretty bad at some NYC Ferry stops, meaning that you could have to wait minutes for the app to download for the first time (I did), with no choice but to be patient because some stops don’t have working ticket machines anymore. A straightforward application like this (purpose: to buy a ticket or a pass and use it easily to board a ferry or access a service) should support strong integration with the operating system’s frameworks (Apple Pay and Apple Wallet/Passbook) so that users can have a reliable and familiar experience getting this simple job done with ease. The entire “Ticket Storage” system is needlessly complex from a user’s perspective: no user should have to make a decision about whether the app should store the ticket in the cloud or on the device; no app should expect its users to try to understand how/where it should store its data (and even in the explanatory material, there isn’t a clear explanation of what “Store in the cloud” actually does even when it is describing the trade offs between the two options).
Crappy
cheaated
I lost tickets when I changed devices, AND on my previous device could not access tickets from the cloud or the device anyway. How did this inoperable software get on the apple store?
Slow to load, clumsy interface
Kid Java
This app takes a long time to load, which is a drag if you are rushing to find schedule info or buy a ticket. And as others have said, the user interface is clumsy and on-intuitive. I am surprised the developers haven’t addressed those comments yet.