Juno - A Better Way to Ride Reviews – Page 12
5/5 rating based on 342 reviews. Read all reviews for Juno - A Better Way to Ride for iPhone.
Juno - A Better Way to Ride is free iOS app published by Juno USA LP
Really wish you had a pool option
_skincolormocha
Like the app, drivers are cool, wish they had a pool option though
Only works wit credit card
x8c9s47d3r
Unlike their competitors, the Juno app does not accept Visa Debit cards via Apple Pay and virtual credit card numbers. That’s a deal breaker for me.
Driver never showed
Alexis D. 7
I put in for a driver to get me and my friend to get to the airport, it said he would be there in 15 mins. When it hit 15 mins, the app said he would be there in 1 min. We waited 5 mins and still no sign of the guy. I tried calling him, 3 times, I tried texting, he wouldn’t answer, after that I had to cancel because he never showed up. Of course I was charged a cancellation fee and on top of that, I MISSED MY FLIGHT because of him.
First ride - and I’m gonna use again
MJ7200
I’ve had bad customer experiences on Uber and Lyft’s app/customer service is dreadful. After yet another bad Lyft experience I’ve decided I’m not using them again. My Juno experience has got off to a good start. First, when I texted the driver, he replied - that’s a first, to actually get a reply. He was very friendly and welcomed me on behalf of Juno - very nicely done. The only thing (not the driver’s fault), I asked for pick-up at my work address, and the app told the driver to pick me up about two blocks away. That’s why I had to contact the driver. Then the app told me he was a block away when he was outside my building. Maybe just kinks that need to be worked out.
Issues with estimations on time
Johnnyneptune
Calling rides and getting prices is just fine. But when it comes to getting estimates on when you’ll get a ride, the app is totally off. I had gotten estimates for 6-8 minutes and got a ride 12 minutes away.... 3 times. They need to work on these estimates.
Apple Maps Rides
DSalpeter
I don’t see Juno show up as an option for rides in Apple maps even though I’ve toggled it to do so in settings; has this been enabled?
Best driving app and customer service
la7laro
I’ve been using Juno for over a year now. I travel a lot for work and use a combination of Lyft and yellow cab products when outside of the city but Juno is, by far, my preference when home. The app is reliable and meets my expectations: displays the info I want, clean and simple UI, makes it easy for me to contact my driver, no unwanted *extras* that don’t work (like Lyft’s pre-scheduled rides, which never work according to plan). Just book a car and it arrives in a few minutes at a lower rate than Lyft Pool with a greater share going to the driver. What really makes Juno stand out is its dedication to providing great customer service for both passengers AND drivers. Whenever I’ve experienced an issue, I’ve received brief, personalized, well-written responses from real people, who make sure my issue has been resolved. I’m introverted and prefer to sit quietly as a passenger, but I’m always happy to hear drivers voluntarily tell me how much they prefer Juno, that the company treats them like humans and respected employees. Part of me wishes that Juno was more widely available in other locations, yet another part of me realizes how hard it would be to scale this level of service up. So in the meantime, I’m happy to have such a good, reliable service in NYC. Keep it up!