InstaMed Reviews

Payments

Granny Jo Jo

Each month I go through misery trying to make a payment. Do they make it hard to make your payment so you have to sign up for auto payment? I do not like anyone to have control with my bank account.

I very seldom write negative reviews. But… 1) Even if you place a credit card in your in-app wallet, it still pushes you to use your checking account when adding a provider or scanning a bill. Turns out, you are authorizing an SUA via Chase by using this method of payment. 2) The list of cooperating providers is dismal. 3) The coding is ridiculous. For instance, if you try to remove a provider, the pop-up-menu ‘delete’ option covers the area of the provider above it, and clicking on ‘delete’ then opens that provider profile, instead of deleting the one you were aiming for. 4) Navigation throughout the app is labyrinthine and phenomenally confusing. 5) Morgan/Stanley? Seriously?

User Unfriendliness Award

Bear track

Make up a password with all these characters. Sorry, you’ve used invalid characters. Which ones are invalid? That’s a secret. You’ve tried too many times, and your account is locked. What a waste of time!

Quick pay code did not work.

Gwegwe

What a pain. Bill scan didn’t work. Quick pay code not recognized. I guess I had to find the provider first.

Not easy or convenient

DaveC321

App constantly asks me to confirm email address. Still trying to get a receipt for my payment but app doesn’t seem to be communicating with my healthcare provider. I’ll stick to paper thank you.

Catastrophic app

DontBugMePlease

It loops from “Needs to update” in app to App Store. In App Store (since I have already updated) it says “Open”. When I press Open, I am returned to the app and it says “Update” and then I am back in a never ending loop. Apple App Store - how did you allow this buggy app/version to go through?!

Forces you to Receive all bills as email

Iphone_Dude9977

It’s annoying to setup and if you use it you are forced to use ebill form now on. I just want to pay my Bill that I got in the mail. I don’t want to be forced into email bills. It amazes me how hard it is to pay Dr bills online.

Limited payment options

Tildejac

You have to store a credit card number or bank account in the app and there is no option to use Apple wallet.

Don’t use InstaMed

LB741991

My ATI Physical Therapy bill is paid in full and InstaMed still taking payments out of my account for ATI Physical Therapy supposedly. I called InstaMed the first time they took the payment out and they wasn’t much help. They told me i had to delete my payment off the app which i did and now InstaMed send me an email a month later making another payment that I didn’t authorize.

Awful

ATrain8291783670

Was easier and FASTER to write a check and mail it than it was to deal with the inadequacies of this app!

InstaMed Reviews – Page 2