Hostelworld: Hostel Travel App Reviews

The deals are great and I use the app a lot, but because of that I can tell you that it’s a garbage app that hardly works. Irrelevant pop ups about cancelation policies, crashing while paying, really, the thing hardly works on the technical side, but you’ll still get some mind bending deals. Great for on the fly travelers and last minute bookings, as well as for those of you like me who plan every detail ten years in advance. (Y’all gotta rebuild the whole app from scratch fo real tho ngl..) ?

Broken App - Terrible Support

Netia1128

My app has been non-functional for weeks, not letting me log in or book accommodation. I have the latest iPhone with the latest software. I’ve uninstalled, reinstalled, and updated the app. I’ve reset my account password. Nothing has worked and the hostelworld support team has done nothing but ask me questions that I’ve already given them the answers to in my requests for help (for example, when I write them asking for help with the synopsis above and they suggest silly things like updating my software that I already said was up to date ??‍♀️). Honestly, I’m ready to start looking for alternative booking platforms as it’s impossible to work with Hostelworld when there’s a technical glitch.

Really disappointing

Carlitos Peru

I booked a hostel 2 days in advanced, but on the same day the hostel emailed me asking me to cancel the booking. They said that due to the pandemic they were closed. I asked them to cancel it for me because I didn’t want to get charged. Then I contacted HostelWorld customer service and after 2 days and two responses from them I haven’t received any positive response. My booking hasn’t been cancelled and I still didn’t get a refund. I’m traveling today and I still need to find a place to stay. I’m certainly not gonna use HostelWorld.

Easy and effective globally

Shankster1259

I use everywhere in the world with ease

They stole my bank information

anacarolina.sp

I made a reservation and was written Tha I just needed to pay the hostel world fee and when I looked to my bank account I was charged the full amount of my stay by the hostel! I didn’t authorize them to charge my bank account! I just cancelled my reservation and they didn’t refund me the total amount! I’m waiting for a support answer since 12/14/2020

One big mess

44 marty 44

I've used this app a couple of times only when other apps don't have good deals. The biggest problem with the app is lack of price clarity - you see the price but without additional taxes or fee for HostelWorld. In the end you can pay even almost twice as much as presented in the app. Even the discounts doubt work properly. It's better to sleep in a park than to use this app.

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Giddyowl

Doesn’t allow lookup of hostel reservation by reservation #.

Mr. Alexander Ortiz

Highest One

Hi, I am looking for a habitation with bed, table, chair, internet WiFi, private bathroom, fan, air conditioner, kitchen, refrigerator, microwave,stove, kitchen utensils to use. Range between USD $ 200 to 500 monthly. I am like to be clean, honest, responsible, respectful, sincere. I do not work, I have a monthly pension from the Social Security as my income. Please, write me an Email if you are interested in me, I am single and I do not have children, I am 54 years old. Thank you very much !!!

Don’t waste your time or money with this app

Flick181

I would highly suggest not using this app. My experience with it has been more frustrating and problematic than helpful. I was much better off just calling and/or visiting the hostels on your own and booking with them directly. Human interaction is the key which you don’t get with this app. Customer service is a joke and is literally never understanding of your concerns or issues which is quite surprising when traveling but again have to remember it’s just a business trying to get money like the rest of them right?