Goibibo: Flight, Hotel & Train Reviews

Pathetic in handling customer issues

ishabharti

I have been trying to contact customer care number for my recent booking. Every time they say I am sorry for the poor experience and you can’t get to talk to customer care agent. My booking and amount has been stucked because of this. Even chat service is very poor. You don't get to speak to customer care agent.

Pathetic

Imli LTR

First of all there is no customer service only that pathetic GIA secondly after cancellation your refund isn’t crediting and you don’t have any way like customer service or any platform to know why your refund isn’t crediting. Worst experience ever

Horrible service

Satyam90

There’s no customer care or service provided after booking the flight. Most of the time either service is down or website is down. There’s no one whom you can reach out in case of problem. They steal your money, please beware of using this site.

Worst flight booking website and no customer support

pk25882

One of the worst ever app. There's no customer care support. Was trying to get my amount for cancelled ticket by airlines. But still not able to reach them. These people (Goibibo) are stashing the public money and not at all care about customers. I'm fed up a lot. How can we escalate the issue to Government of India. How government is allowing such app for flight bookings. This app must be banned for not caring customers. They are simply looting money.

Worst customer support

ahadatta

I wan not able to talk to a agent about my trip which is cancelled by airline due to COVID-19 and they charged me cancellation fees and refunded me 20% of ticket price.

Poor user experience

Trinadh059

I’m a guest user. Trying to get invoice of my fare breakup from the email that is sent over. I click on it. App is opened and asks me to sign in again.

Refund not given

Inderjit sidhu

I have been trying to get my refund on A/c of cancellation of tickets. The amount is shown as Rs.1800/- even after assuring to refund no amount has been refunded. I think the company is waiting for the expiring date to come. So that this amount can be grabbed . Will appreciate if the amount is refunded at an early date. Inderjit Singh Sidhu

Suggestion

slimshady5306

Handy app for ease of travelling but need to give more cool offers and discounts since there is competition in market and similar apps give nice offers. IBIBO Keep up the good work. And most important, the amount you guys spend on celebs (Deepika.P) for promoting the app the same amount if you guys spend on your customers giving different offers or a freebie would gain loyalty of customers towards IBIBO. I guess ! Thanks Vishal

Flight tikit

sandesh ghatge

All time good offers

Are you reading this review ?

aegalaivan

Don’t use this app .. lotting customers money.. never you people get your refund . Thhheeeee worst customer support

Goibibo: Flight, Hotel & Train Reviews – Page 2