Fixd Repair Reviews – Page 4
5/5 rating based on 35 reviews. Read all reviews for Fixd Repair for iPhone.
Fixd Repair is free iOS app published by FIXD Repair, LLC
Unqualified technicians
Nikki p 4321
Fixd review My ac unit stopped blowing cold air so I contacted fixd. They told me the coil needed to be replaced. They told me they had to order the part an would be in contact to come back out. I was told it should take 1-2 days for the part to come in. I contacted them on day 2 to get an update. I was informed that a technician was scheduled to come out between 3-5 that day. I was provided no notice. When I spoke to them they told me the appointment time was scheduled and confirmed with them which never occurred. On 10/16 the tech came to fix my AC they were at my house for over 6 hours. They left after informing me it was fixed. When I turned on my ac a loud rumbling vibration noise immediately came on from the attic (where they was working, This noise wasn’t happening before they came out). I ignore the noise thinking maybe that’s because they installed a new part an it just needs to warm up. Well the noise never stopped. It occurred briefly at the start of the ac being turned on. About 1-2 weeks later the ac unit shut down completely. I contacted an outside company to check out my ac unit an diagnose the problem as I was questioning the technician knowledge an skill level that was from fixd. The outside ac technician informed me that the FIXD technician installed the coil improperly causing the whole unit to shut down. Due to the entire unit shutting down he wasn’t able to listen for the loud rumbling noise. I contacted FIXD WArranty to notify them of my concerns. They scheduled a technician to come out to see what was wrong. He came out an confirmed that something was installed inaccurately an scheduled to return the following day to fix the issue. So if you haven’t noticed, I have had to leave work early 2 separate occasions due to their inability to accommodate my schedule despite there failure to install the part in improperly. I also had to pay an outside technician to look over their work which turned out to be faulty. They returned the following day an corrected the first technicians errors. But they did not fix the noise that was still occurring every time you turn on the ac unit. I called again to have them come out an fix it. The same technician came out an said he didn’t know what the sound was. An I would have to keep calling them since the AC sound only does it intermittently. He offered no real solution. I requested to speak to his supervisor but surprisingly he couldn’t reach him. I contacted his supervisor the next day 11-12-19 (John grossman). I explained my issue an frustration. I explained a loud rumbling noise coming from the attic an even vibrating the roof when you first turn on the ac that wasn’t occurring until his technicians touched my ac. He told me in summary that it wasn’t something the warranty covers. The warranty doesn’t cover noise. He said I would have to deal with the noise. I explained that although the warranty doesn’t cover noise this particular noise indicates something is wrong perhaps something has been installed improperly because it isn’t a noise I have ever experienced before until FIXD came out. Again he offered no solution. I requested his boss name which he provided (Mr. Bell) but shared that his boss was out of town. He shared he would send him a email notifying him that I requested to be contacted as of 11-19-19 I never heard from Mr. bell. I did hear from a technician name mike 11-12-19 who wanted to further discuss the noise. I recorded the sound and sent it to mike via text. Mike said the noise was the blower motor but unfortunately my warranty doesn’t cover it because they don’t cover noises. He told me I would have to wait until it seizes or blows up Because the noise isn’t going to stop its going to get louder and occur more frequently until it eventually blows up. He denied the noise was a result of the technicians work he claims it was just timing. He shared that customer service would be getting in touch with me because maybe they can give me a discount price to repair the noise due to the inconvenience. As of 11-19-19 I have not heard from anyone from FIXD the loud rumbling vibration noise still occurring. I will have to hire an outside company to repair their faulty work. I have never experienced anything like this with a home warranty company. I highly encourage everyone to consider strongly before choosing FIXD as your home warranty. They employee unskilled technicians to repair things in your home and when they break them they don’t take ownership or fix them but in turn tell you to deal with it! They lack follow through and they are not accommodating to the working family.
Excellent Service!
Acosta Alv
We recommend 100% this company. The technicians are very professionals, the service is fast and the costumer service very friendly. We had 2 issues at home. One issue, was the gas leak in the water heater and the second issue was problems with our heater system. They resolved both situations efficiently just we paid $50 fee for each service.
Never finished job or followed up
rb53288
I have had Fixd for a couple of years. They used to be good but since the acquisition I have had issues literally every single time. I have been stood up twice two of the last 4 calls. I have not been charged according to what I was told I would pay. It has made a turn for the worst. I can’t imagine renewing of this is how it is going to be going forward. Don’t recommend any longer
Good but...
pkhfdsfhj
If you want someone to shoe up within 2-3 days, you’ll pay extra couple hundred $
Water heater leaking
chil1247
I tried to schedule someone to come out to look at our leaking water heater and I had to pay extra to get someone out to my house before 2 weeks. That’s ridiculous.