FitStar Yoga Reviews

Premium issues

Kaycee Howell

I used to have FitStar premium and LOVED it. Unfortunately, when I went to renew my premium membership this time, they charged me immediately and never updated my account to premium. I have contacted support via phone, online, and email and had no luck. Someone on the phone two days ago said that I would receive a follow up email, which I still haven’t gotten. I am going on day five of paying for a premium membership with promises of the app working out, and yet have no results to show for it. Currently think that this is a scam of an app, and would advise going premium at your own discretion. Will update this review if my account ever gets fixed or refunded.

Don’t expect to pay and use the same day

BzParent

I wrote the paragraph below over a year ago (it took days to activate my account then) I renewed again today, and OMG over 1 year later, and they still haven’t fixed this problem!! (I paid four days ago and it still hasn’t unlocked.) Such bs to charge for Premium then make the customer wait days to use. My payment has been confirmed by Apple so I’m stuck for another year but will now look for another App. *** This app is so annoying. I use it in a pinch. Wanted a quick yoga session this morning. Upgraded to Premium. And guess what, 25 minutes later my account is charged but I still can’t access the locked sessions. From reading another reviewer’s experience, it should be unlocked in the next day or two. (Wish I’d read before buying!) In that case, my annual plan shouldn’t start running today. That’s cheating the customer, and most annoying that I’ve now missed my workout window for the day. But they have my money. Get your act together FitStar - er Fitbit (no live customer support, I tried; and it turns out fitbit owns this but as big as they are they don’t have any even echat support). At least let people know that if they buy today, they won’t be able to use the app for a few days. Bogus. 2 star v 1 bcz I’ve used app in past and like the convenience (when downloading doesn’t take ages).

No premium

Allanvdh

Renewed my premium access that used to work perfectly now have no access to any premium workouts even though the app keeps saying I’ve renewed and have access till 2020. Why is there a block on the access again.

What Happened?

Ballet gal100

I’ve been using this app for about a year now, switching between premium and basic. I went to buy a month of premium again, and I was charged but the app never acknowledged it. I haven’t been able to contact the developers to get a refund, and Apple said no to a refund☹️

No support

lalec12

I just purchased the premium package to access the freestyle options. The App Store has confirmed I am subscribed, but I still don't have access to any premium features. When I try to "restore purchase" in the app it says to contact the support team. That brings me to a page called "salesforce" that requires a login, which my fitstar account has no connection to. Trying to create an account on this site, treats you like you are a company (asking how many employees I have?)... So basically I have no way of contacting the support team to fix this issue. Not sure why their support link brings you to a dead end website. Very frustrated. Will wait to see if the problem fixes itself, since restarting the app and restarting my phone has done nothing.

Not worth the money

Hawkeyesmartini

While I do really enjoy the routines in the freestyle catalog, my custom sessions disappeared within a week of buying a month of premium. I have tried contacting support multiple times with no response. I will be looking for a better app

Not working!!!

Kwick529

I can’t open my app. It sometimes takes a dozen tries to get the app to open. Then it can take up to 15 minutes for it to start. I don’t have time to start the app a half hour before I’m ready to workout. This is ridiculous!

Needs to be on versa!!!

b_e-t_h

If this was available on the Fitbit Versa I would get premium and use it daily! Please add!

Don’t waste your money!

OShawnessy

I was a premium member and then stopped using it for a while. It was great when it worked. I just re-enrolled in premium and it won’t let me access any of the premium features. I called the tech-support line. They said they couldn’t help me. I received an email four days ago saying that they were working on resolving my issue. I have gotten no resolution. Horrible. Don’t waste your money. I have now emailed them again and still no response. What a joke.

Fun!!

moonpawwarrior

Love this app so much!!! It’s annoying when some apps are like MONEY MONEY PLZ but this app the basic version is great too!! I look forward to child’s pose, belly, surpine, and warrior 3 every time!! I look forward to new stuff!! I wish belly and child’s pose were I the workouts more often

FitStar Yoga Reviews – Page 11