Europcar - Car & Van Hire Reviews

Excellent

4all2hear

Europcar provides the best rental service experience, both online and offline.

Doesn’t work at all

ViT@L

This app doesn’t work on my iPhone 6S. When I launch it the error appears immediately “Ooops bad request”. Latest updates didn’t fix this issue. Disappointment. (((

App only shows bookings through the app; even my Europcar status is incorrect; reply from Europcar on questions took weeks and states „...App is not yet capable...“ Competitors do this far more professional...

Dr. Sabouni

Go laas

I like Europcar

Coupon code?

lizard abq

The app is great, easy to use. But even though I get emails for 10% off or 20% off there are no codes to put in the coupon code box. Will always book with Europcar because they are reasonable and always serve me well. But I’d like discounts if I can get them! Thanks

Application not working

Khalid faisal

The Europcar application not working properly due to all my reservations not been included in my account dashboard which lead to send emails to fix this issue but still the reply does not even close to be fixed. You need to update all issue to deserve a 5 Star

Cannot Create New Account In App

Joseph Constanty

Unfortunately after three tries at creating an account the app failed to allow me to create a new account. Now going to the web to create an account so I can rent tomorrow. Have a look at this bug on iOS 12.1.2.

This time it worked

Leon Y

App worked out fine this time. It takes a little getting used to it.

Frustrating, Misleading & False Billing

spleekster

This app and Europcar failed on 3 counts. I will never use them again if I can help it. 1. The app doesn’t truly let you book the car you want, the picture is just a suggestion and that vehicle may not be there and you have no way to know, or what the company considers an „upgrade“ that they’ll offer you - 2. the location you select may or may not really be open when they say it will be — 3. and watch your credit card for false billing and charges for fuel! My experience started when I wanted to pickup in one town and return in another. The app said this was possible and confirmed by holding the full amount of money on my credit card, but I got a phone call the next day from one location saying they’d be closed. I checked online and it said they actually were open. Maybe they wanted to take a day off, but it screwed up my travel plans and it took several days for them to return the money on my card. Then I booked a Mercedes A Class, and when I got to the alternate location they said nothing was available and they gave me an „upgrade“ of a peugeot station wagon! which was a pitiful comparison and not what I spent the extra money for. In addition they wouldn’t give me a refund for a lower class because I’d booked through the app. Finally, I got a mysterious extra addon charge of 50 euro from Europcar Italy - another country that I was not even in - in addition to the full amount booking through this app. I called customer support which said they’d billed me for a full tank of gas, even though I’d come back with a full tank - and the check-in person marked that I had a full tank and it’s noted in my statement of return! To correct this, I had to email them my gas receipt, and then they’d give me back my money. Total nonsense! All in all, it made me realize I was dealing with a really incompetent company. They need to go back to basic business and business-ethics school and start from scratch. App included.

Abuses notifications

grandgeezer

I was using my phone for navigation when Europcar entirely unprovoked popped up a notification covering my next turn. My phone won't show what it is now, but if you install this app, don't give it notification rights, it clearly can't administrate them.