Dynamics 365 Remote Assist
| Category | Price | Seller | Device |
|---|---|---|---|
| Productivity | Free | Microsoft Corporation | iPhone, iPad, iPod |
Upon download, users will have access to the 90-day license free trial or use the 30-day trial license provided by your organization, if available. Additionally, both technicians and remote collaborators will need a free or paid version of Microsoft Teams. After this trial period, the technician will need a paid Remote Assist license, which includes a Microsoft Teams license. Additional hardware and license requirements may vary for available features and content.
Features
• One-to-one and group video calling
• Add mixed reality annotations in space
• Annotate on a 2D image capture of the space during a call
• Send and receive messages, in-call snapshots, and files through the text chat
• Capture session history through call recordings
• Annotate and share in-call snapshots in low-bandwidth scenarios
• Integration with Microsoft Dynamics 365 for Field Service
• Ability to link call history, in-call snapshots, and files shared during a Remote Assist mobile call to an associated Dynamics 365 Field Service work order
• Ability to start a call to a remote collaborator from the Dynamics 365 Field Service mobile app to the Dynamics 365 Remote Assist mobile app
• Availability on mobile devices without augmented reality (AR) support
