Deliveroo: Food Delivery App Reviews
5/5 rating based on 150 reviews. Read all reviews for Deliveroo: Food Delivery App for iPhone.
Deliveroo: Food Delivery App is free iOS app published by ROOFOODS LTD
horrible support team, don’t use this app when you have other choices.
no deliveroo
don’t use this app, worst food delivery app i have ever used. useless and ridiculous support team ever seen.
Get with it
Jessflipper
I’ve been using this app for years now.. and all it takes is for one sour time, to never use it again. I had and order take over TWO hours to be delivered, as you’d assume, I asked to cancel the order through the app. The person I was dealing with said my order just arrived at the location. As it was now midnight, and I was in bed, I no longer wanted the sushi I ordered. The person at deliveroo I was dealing with said I couldn’t be refunded and to just save my food for the next day.. like.. girl, I am not eating sushi that took 2 hours to be delivered the next day. From this experience a couple months ago, I’ve not used the app, nor do I plan on it. I’d rather pay slightly more on any other app ( when sometimes that’s the case) than support this app again.
Do not use
MSON1985
Food often doesn’t arrive. They refuse to give you a refund and only provide credit which has an expiry date. Completely unethical
Not a trustworthy or reliable app
magical-claire
The food often comes very late, often with less than Half of the things I asked for. I’m not given the courtesy of the option to cancel my order when things are not going to be delivered as I requested. And they prompt for a tip ahead of time, which means I’m often actually tipping for this terrible service. When you complain about a missing item you are given the option of a refund or a Deliveroo credit. What they don’t tell you at that moment is that the delivery credit will expire within three months. No you find that out after you’ve already chosen and it’s too late. And then customer service tries to hang up on you multiple times.
Poor Service
reachmille
Deliveroo once was the best app to order food and groceries, had great restaurants and offers, now it promotes the worst restaurants which always delivers late and many times after 1 hour they cancel the order, very poor service, it’s not the same app I was using, I have reduced using deliveroo, and soon will get used to other app
Getting worse
XoOoOoX
More than 80% of the orders are wrong. Giving you a credit and then you can’t use it until it’s expired. No way to contact them. We need to talk to human not to systems.