Con Edison Reviews – Page 8
5/5 rating based on 200 reviews. Read all reviews for Con Edison for iPhone.
Con Edison is free iOS app published by Con Edison
Reliable
Bronxsunshine
Honestly when I first downloaded this app I was skeptical because apps like these are usually trash. For example Tmobile etc. but I was surprised this is reliable. I never have trouble with logging on and I can quickly pay my bill. I would recommend. Simple, reliable, and clean.
Most excellent
DianeSignorile
You got in touch with me through email I went through the app I made a payment agreement I could live with thank you for being so human & my Kind regards D J Signorile
Terrible web and app
PauletteT
I cannot get into the system. They keep demanding one verification after another, making you request a code, calling then not providing a code. I am disgusted frankly. I tried to get into the system during an emergency and could not and even now still nothing works. Wake up guys!! No excuse. Somebody is working there. IT department are you getting paid??
Will they ever fix the Real Time Usage? Yes!
C-L-A-R-K
The Real Time Usage had not worked for months. Instead you saw, “Trouble Connecting? It looks like you’re offline.” That has now been resolved as of the latest update.
Poor design, implementation and customer service
JRC181a
Although I have recently been informed that this application has been rewritten and working up to ConEd’ expectations there still software bugs. Their C/S department just informed me that “that’s not anything they can do including forwarding a message to the department responsible for the software. They can only help with billing issues!” What a company and BS. After several months these geniuses, at ConEd have just texted me that they have a software problem. Gee it has taken them this long to fine that out!! I still think the CIO should replace his staff or step down. The smartphone application only displays my monthly bill other functions indicate I have No Internet connection. Interesting since the application validates my login/password and my current and past bills. The customer service clams their ONLY ability is to reset my password and have ability to and any questions concerning the application software problems or the ability to forward my concerns to any ConEdison department. It seems to me that the whole I/T department is run by an CIO that is unable and has NO knowledge of computers and what his responsibility are. In fact everyone I talked to doesn’t know what a CIO is. The application is as bad as the electrical service they provide. According to the technical support representatives they know they have a problem (unfortunately it’s been over a month) how can a organization this big has so many Stupid individuals within they computer department and the CIO not know the type of staff working for him/her. Imagine if all online services have similar staff!!
No compassion
D Robe
ConEd has no empathy for customers’ financial setbacks due to the pandemic. Have been trying to get some assistance for 3 months without any assistance. This despite me having an account in good standing with ConEd for 20 years.