Poor design, implementation and customer service – Con Edison Review

Although I have recently been informed that this application has been rewritten and working up to ConEd’ expectations there still software bugs. Their C/S department just informed me that “that’s not anything they can do including forwarding a message to the department responsible for the software. They can only help with billing issues!” What a company and BS. After several months these geniuses, at ConEd have just texted me that they have a software problem. Gee it has taken them this long to fine that out!! I still think the CIO should replace his staff or step down. The smartphone application only displays my monthly bill other functions indicate I have No Internet connection. Interesting since the application validates my login/password and my current and past bills. The customer service clams their ONLY ability is to reset my password and have ability to and any questions concerning the application software problems or the ability to forward my concerns to any ConEdison department. It seems to me that the whole I/T department is run by an CIO that is unable and has NO knowledge of computers and what his responsibility are. In fact everyone I talked to doesn’t know what a CIO is. The application is as bad as the electrical service they provide. According to the technical support representatives they know they have a problem (unfortunately it’s been over a month) how can a organization this big has so many Stupid individuals within they computer department and the CIO not know the type of staff working for him/her. Imagine if all online services have similar staff!!
Review by JRC181a on Con Edison.