AT&T Office@Hand Reviews

Works as expected!

Fabbingit

Been using since March 2019! Overall it’s does what they say it is supposed to do. When there is static it’s the weather or Internet... so I give it a 4 overall!

The things I don't like are what has been mentioned before. That it interrupts a current phone conversation when a call comes in, the alerts to text messages are not always coming through and what I don't like at all is that the it often doesn't ring when a call comes in through the app. Also important to me would be to be able to group text which has not been possible. Please add that - it’s the 21st century! When I have to group text I have to do either from my personal number, which defeats the purpose of having a business number, or I use my google voice number. That’s pretty sad . I think those features are very basic and should be provided on a solid basis. What I do like about the app is that I have business phone number on my regular phone. I am a Realtor and really have to have my number everywhere. So this is a nice option. It works pretty often, just not always. I get the phone calls also on my computer which is great and the notifications also come to my email. So this is helpful so as to not miss a call that could potentially cost me several thousand dollars.

Functional but disappointing

1slowturtle

Got prompted To review, so basically I was using the latest version of RingCentral through my nonprofit. We have decided to try the Office@Hand app, however it’s features are lacking some of the Abilities that ring central had incorporated into their app. Feels like we jumped back in time using older software. Still working bugs out but cannot delete individual calls ... For example must clear the entire call log. So far quite buggy with just basic set up of how to dial out and what phone number shows up when I’m dialing out. Hopefully it will smooth out but has been a rough start

Cannot keep up

csparmtx

I will give it to the companies involved, this is a massive undertaking to have the available features- I can appreciate that for sure. The major upset is that the execution and application is always a miss. I am not exaggerating when I say at least once a week, we experience problems because the app is not compatible with system updates or vice versa, or numbers don’t link correctly, or setting up voicemails doesn’t work, or calls keep dropping, or, or, or..... I wish the system was more seamless but for now we are trudging thru as best we can.

ATT is the Worst

Zj560003

If you like horrible customer service with an IT support team that is completely clue less then ATT is a great option. Hours of trouble shooting and they tell me my line is not ringing due to a KNOWN problem. Complete Joke.

It’s Okay, But Needs Improvement ...

MomeeGo

... Calls are often choppy sounding and if you’re on a call with another call coming in, the 2nd incoming call would go directly to voicemail w/o having the option of answering. Additionally and most of the time the calls will only ring once or maybe even one-half a ring and then go to voicemail. Not nearly enough time for someone who is working at something else to have time enough to answer! I believe if these problems could be improved or even all together alleviated this would make the Office@Hand app one of the very best secondary line apps available on the market today.

Clinical mental health therapist

Cathy Mac B

It no good to write a review. There is no resolve to the issue I’ve reported for months now. Same issue since September.

Owner

Qrenter

Horrible. Have lost two months business from this ATT app. Don't let them sell you this. The app sends all calls to voicemail without phone ringing. On the phone every day with customer support and they can't make it work. They can't even figure out what's wrong with it.

Works OK

hvacguy67

The system works well and my calls are properly routed. My VOIP hand set at my desks a lot of times has an echo. Also noticed when using the app on my phone there tends to be a delay. Notification always seem to work well.

Good

Dkoprovic

Works good for providing numbers for our bookkeeping and purchasing people to route messages and fax and keeping the main phone lines free.

AT&T Office@Hand Reviews – Page 2