Ally Card Controls Reviews – Page 2
2/5 rating based on 50 reviews. Read all reviews for Ally Card Controls for iPhone.
Ally Card Controls is free iOS app published by Ally Financial Inc.
Useless with new card
psyne
I received a new card and it’s nowhere to be found in the app (doesn’t show under portfolio) and Ally seems to be unable to help. Would love to get the monitoring set back up, but the app just doesn’t work any more.
Useful app
SpaceRobot99
App works fine but is awkward to use. First it’s not optimized for the newer iPhones without home button, so you get black bars at top and bottom. Second when you open the app you click a button that opens the main Ally app, and you then have to open Card Controls from inside the Ally app which then in turn launches Card Controls. They should just incorporate these features into the main app or allow this app to truly work independently.
Ally is a great bank...
C15425
However this app does not work. It’s kinda wonky that you have to even download a separate app for these features, but it’s no big deal. The problem is that the app doesn’t work. I opened an account with ally in September, and I downloaded this app then. I could not add my card to it, so I called customer service, which is always very helpful. The woman basically said because I can’t remember verbatim, “yeah we are aware of that issue but there is nothing we can do. I’m sorry about that.” That was in September. It’s now almost Christmas and the app still doesn’t work, I’m still getting the same answer from customer service. “Software engineering is working on it.” Ally is a fantastic bank to work with, however despite all of their good traits, you cannot lock and unlock your debit card or report it stolen in the app, as you can with every other bank I work with. I think they should either fix it, or give up on the app altogether, because I don’t even know how long it didn’t work before I tried it, but it’s been at least 3 months. If your engineering team can’t get it working in that time frame, then maybe the project needs scrapped, because this just looks bad.
Can't see or add my card
Michael Habib
The app is blank. Can't see or add my debit card. No options to choose from or to function. Just a useless app.
App does not work
DonQuashie
I love Ally. But this app. Does not work. It does not connect to my card. I hope Ally will fix this because I would like to be able to control the card.
Great bank, garbage app.
Don Jonskin
Can’t add my card, called customer service and they said they will have their software team look into it.
No way to remove old card
nichollspete
My debit card was recently cloned and so I had my old card deactivated, cut it up and threw it away. I waited a week after getting my new card to reinstall the Card Controls app and it still shows the old one in there. No way to remove it and no way to add a new one. Good plan, guys. UPDATE: it’s now been over a month and this app still has my old card showing after deleting the app and reinstalling it several times. Guess I now have to take time out of my day to call Ally on the phone and complain. I love having to do this instead of enjoying free time. Why isn’t there a simple “remove old cord/add new card” option?!?
Garbage
JerseyViolet
I love Ally and their customer service, but this app is useless garbage. Setting aside the fact that I don’t understand why this has to be a separate app, it’s been unusable since I had my card replaced. I can’t add the new card and reinstalling the app didn’t fix anything either. The back and forth logging in between the regular app and this app is also stupid. Make it one app, or don’t make me log into extra apps to use this one.
Outdated and pointless standalone
Noel F.
As a recent new Ally customer I really enjoy using their mobile app, it allows you to get at all your accounts immediately and make changes to everything right on your phone. When you go to your profile and tap card controls though it seems like you'd just be opening a menu but instead you're forced to download another app just to take advantage of additional security and convenience features. The kinds of things this app offers could easily be rolled into the main Ally financial application and keep your data in one spot, safe and sound. To top it off, this app hasn't been updated in a while, otherwise it would support the screen resolutions of the iPhone X/Xs/Xr/XsM among other new phones that have been released in the last few years. It's clear that this product serves some other use to Ally besides offering g the features it does, otherwise they would roll the functionality of this app into the main application. Also a bit scary that this app has fallen out of date, especially as one that's primary use is for added security.