Ally is a great bank... – Ally Card Controls Review

However this app does not work. It’s kinda wonky that you have to even download a separate app for these features, but it’s no big deal. The problem is that the app doesn’t work. I opened an account with ally in September, and I downloaded this app then. I could not add my card to it, so I called customer service, which is always very helpful. The woman basically said because I can’t remember verbatim, “yeah we are aware of that issue but there is nothing we can do. I’m sorry about that.” That was in September. It’s now almost Christmas and the app still doesn’t work, I’m still getting the same answer from customer service. “Software engineering is working on it.” Ally is a fantastic bank to work with, however despite all of their good traits, you cannot lock and unlock your debit card or report it stolen in the app, as you can with every other bank I work with. I think they should either fix it, or give up on the app altogether, because I don’t even know how long it didn’t work before I tried it, but it’s been at least 3 months. If your engineering team can’t get it working in that time frame, then maybe the project needs scrapped, because this just looks bad.
Review by C15425 on Ally Card Controls.