Amazon Prime Now Reviews – Page 7
3/5 rating based on 590 reviews. Read all reviews for Amazon Prime Now for iPhone.
Amazon Prime Now is free iOS app published by AMZN Mobile LLC
No delivery windows (Coronavirus)
sbtokarz
I understand that Amazon only has so many shoppers/delivery drivers and is scrambling to keep up with the surge of orders for household essentials. They can only do so much until more shoppers are hired. That said, if there are no more delivery windows available today or tomorrow, please don’t tell me to “check back later”. Let me reserve a window in 2 days or 3 days, or whenever the next available window is, because somehow, whenever I “check back later”, other customers have already beaten me to it... and then, before you know it, a week has gone by and I still don’t have an order in the works. By allowing customers to reserve an available outside of the 2-day (today + tomorrow) scope, you would be truly honoring the “first come first serve” model and maintaining customers, rather than forcing your customers to shop elsewhere (Shipt, Instacart, GoPuff, Walmart NextDay, etc.) by “resetting the queue”, so to speak.
Cannot use on ipad.
Pointcrossed
Please make this app ipad compatible so it can be used in landscape, thank you!
Always FREEZES
Nycimt
This app constantly lags, freezes, and randomly shuts down. I mainly use my desktop as it is easier, but I'd like to quickly see what is in my cart in case I am at the store and forget what I've needed... This app doesn't let me do that!
Technical Issues
ln1725
Love the idea of the app but it consistently does not work. It freezes quite a bit and requires me to constantly redownload it. It’s very frustrating especially when so many other similar apps work a lot better.
Bug in location setting
ozomatt
After I input my zip code it says “we deliver to parts of ZIP CODE. Sign in to see if we deliver to your address.” Then it provides a button “check your address” and the button doesnt work. Is this a known bug?
Terrible app, good service
sxc777
App opens 1/5 times. Tracking is off sometimes. Please fix it because the service is great !
Unreliable Service - update, completely unusable by now
retinambp13
UPDATE - 1 STAR : While it’s understandable that increased demand due to Covid-19 induces orders makes it more difficult for Amazon to fulfill their promise of free 2hr delivery, it is not understandable that there are simple no deliver windows available for more than 1 week. What is really disappointing is the way amazon ignores the problem. In the prime now app it still prompts one to „Order Now for 2hr free delivery“. The app lets one fill the shopping cart, but once one tried to order, the app returns a „no delivery windows available“. No explanation give, no update on the situation, no instructions how to proceed, no help or comment on amazons end. The first word that comes to mind regarding this huge corporations way of disregarding their customers is complacency. Another one would be neglect. So disappointing but also revealing. This should be a lesson to keep supporting local stores and businesses more instead of overvaluing the fake convenience amazon prime now pretends to offer to shoppers. -ORIGINAL 2 star review Orders get canceled without explanation, and even reaching out to customer service merely yields a “we don’t known what happened”. Instead of the advertised 2hr delivery window the reality is a 24hr delivery window, and/ or cancelation. This service is at the level of a broken, old car which you cannot rely on every day. I have to say in my experience the frustration and hassle is not worth it. Instacart has proven a lot more reliable a service.
Not up to Instacart’s Standard by a long shot
Joceanblue
If this app and service was brand new and had no predecessor to model itself after it would be decent. But...This app/service displaced Instacart in Wholefoods for delivery and it is unacceptably bad from the in-app shopping experience, to the shopper training, messaging and engagement (or lack there of), to the increasingly wasteful packaging strategy (foil/plastic bubble wrap is 100% unnecessary for refrigerated and frozen items and super wasteful). Also the logic of which store is shopped at is way off as there is another Wholefoods 1/2 the distance from the one Prime Now using for me. Basic easy fixes: I SHOULD BE ENABLED TO CHANGE OR ADD TO MY ORDER UNTIL THE SHOPPER BEGINS!!! Instead I have to cancel my entire order and start over if I want to make a small adjustment. How was this not addressed in version 1.0001!!?!? The product search should return relevant results and where are my filters? How could there not be a filter for organic, gluten-free, and other dietary preferences? Also, maybe use a different search engine? Once the shopper begins, they should take suggestions if the alternative they suggest is no good (basically almost every time they suggest a replacement for a missing item it’s a horrible match). I can only assume they are just grabbing the first thing they see. I should be able to select a replacement while they are shopping in the app. TRAIN YOUR SHOPPERS!!! Instacart also has this problem but have been addressing it. For example, most shoppers I’ve had don’t know the difference between Italian parsley, curly parsley, and cilantro. BUT THEY HAVE TO FOR THIS TO WORK! The excessive packing has got to go. There should only be paper shopping bags and compostable produce bags arriving. Nothing else.