Unreliable Service - update, completely unusable by now – Amazon Prime Now Review

UPDATE - 1 STAR : While it’s understandable that increased demand due to Covid-19 induces orders makes it more difficult for Amazon to fulfill their promise of free 2hr delivery, it is not understandable that there are simple no deliver windows available for more than 1 week. What is really disappointing is the way amazon ignores the problem. In the prime now app it still prompts one to „Order Now for 2hr free delivery“. The app lets one fill the shopping cart, but once one tried to order, the app returns a „no delivery windows available“. No explanation give, no update on the situation, no instructions how to proceed, no help or comment on amazons end. The first word that comes to mind regarding this huge corporations way of disregarding their customers is complacency. Another one would be neglect. So disappointing but also revealing. This should be a lesson to keep supporting local stores and businesses more instead of overvaluing the fake convenience amazon prime now pretends to offer to shoppers. -ORIGINAL 2 star review Orders get canceled without explanation, and even reaching out to customer service merely yields a “we don’t known what happened”. Instead of the advertised 2hr delivery window the reality is a 24hr delivery window, and/ or cancelation. This service is at the level of a broken, old car which you cannot rely on every day. I have to say in my experience the frustration and hassle is not worth it. Instacart has proven a lot more reliable a service.
Review by retinambp13 on Amazon Prime Now.