Return your equipment for refund before its too late – UniFi Protect Review

The user interface looks awesome. but you dont buy security equipment for looks. you buy it for reliability. i have always had recommended unifi firmware updates along with my unifi hardware. everything is on battery backup so no excuses there either. Heres some of the problems ive seen with my equipment and customers i support. -equipment is never reliable. Ive had security events that i could not play back because of software problems for a few seconds at the time of the event. -wireless cameras that work great for about a month and then after the return period passes they start having connection issues. -notification features of the app are a joke and consistently malfunction. -useless support, you’ll spend countless hours (time you lose in addition to the money you lose buying garbage equipment) troubleshooting getting nowhere before finally being asked to factory default everything and still have problems pop up again. - problems with the mobile app on ipad and want to use the LAN based app via chrome? Nope, won’t work in chrome on ipad, must go to your desktop computer and visit chrome. - Have different networks separated by VLAN? Good luck getting any of their phone or tablet app features to work properly without ridiculous issues. It doesn’t matter what you want to do. Simple or complicated, Unifi either doesn’t do it well, or will push an update to break whatever does work. most good reviews are fake or by people who don’t rely on it....they don’t monitor enough to know they are missing footage or the camera was offline for hours, or they can’t playback the few seconds someone spent trying to pick the lock at their back door, or that remote view worked one day but on another day it doesn’t work while you can still access everything else remotely. The only thing good about their cameras is they are onvif so you can use software like xeoma, zoneminder and others to maintain secondary systems as backups to the nice looking trash you get from them in exchange for your money.
Review by ueeeeehty on UniFi Protect.