Poor escalation support – SpotHero: #1 Rated Parking App Review

I parked my car downtown Chicago and extended my time because i wanted to and in which my time extended however, spot hero decided to extend my time for a reservation time I didn’t request which led to my car getting towed and me having to pay $350.. very inconvenient.. I reached out to support in which I managed to speak with a supervisor in which the only thing she kept doing was apologizing and stating it would take 3-5 business days with no additional accommodation for me while waiting on a compensation. I asked her what could be done in the meantime and she said “I can’t set expectations until I receive the towing documents” as if I would waste my time contacting you guys about something that didn’t happen.. so long story SPOT HERO HAS A TECH GLITCH ON THE APP WHICH LED ME TO GETTING MY CAR TOWED WITH NO ACCOMMODATION.. unresolved issue.. parking panda is my new go to, not spot hero.
Review by leiahleaW on SpotHero: #1 Rated Parking App.