What has happened to Disney? – My Disney Experience Review

We have been to Disney world a number of times. Every time has been wonderful. Every phone conversation has been perfect. All I want to do today is add on one more day at the parks to our 5 days. I cannot do this on the app, of course. I called and waited over an hour. I also went on a chat and nobody ever answered my chat. Finally someone answered my call but he wasn’t able to help me add on a day so he put in a call-back with someone who could. They called me back a half hour later. They were in the middle of taking my information when the call randomly ended. You’d expect that person to call me back but they did not. So here I am. 2.5 hours later. I really needed to book my park days tonight so that I can book dinners tomorrow. Everyone knows if you don’t book your dinners exactly 60 days out, you can’t get into the restaurant. This is extremely frustrating. We are going to spend probably 15K on this vacation and nobody can call me back.
Review by juhnene on My Disney Experience.