My Disney Experience

The official Walt Disney World® app! Now it’s easier than ever to plan and share your vacation details—at home and on the go.

Category	Price	Seller	Device
Travel	Free	Disney Electronic Content, Inc.	iPhone, iPad, iPod

• Quickly access real-time wait times, park hours, Character greetings, parade showtimes and more.

• Use the interactive, GPS-enabled map to explore Walt Disney World Resort and easily see the dining options, attractions and more nearest to you.

• Purchase your theme park tickets.†

• Browse restaurant menus and make dining reservations.

• Select and modify your party’s FastPass+ experiences.

• Search, sort and filter activities by height requirements, distance, wait times and more to find exactly what you’re looking for.

• Keep reservations and activities organized in My Plans, located right on your iPhone home screen.

• Manage your Disney Resort reservations, tickets, MagicBands and cards.

• Share plans with others through Family & Friends.

• Discover official content for Walt Disney World Resort, including our 4 theme parks (Magic Kingdom® park, Epcot®, Disney’s Hollywood Studios® and Disney’s Animal Kingdom® park), 2 water parks (Disney’s Typhoon Lagoon and Disney’s Blizzard Beach), Downtown Disney® area, select Walt Disney World Resort hotels and ESPN Wide World of Sports Complex.

†Ticket sales are for residents of the U.S. and Canada only and may not be available in some countries. Ticket prices are in USD only.

Have questions, problems, comments or suggestions? Reach out to us at [email protected].

Connecting to the Internet in the parks: Without a strong Internet signal, wait times, park hours and schedules may not update accurately. You can see if your device is connected properly by checking under Settings.

Note: Some app features require location data or for you to register by providing your full name, country, birthdate and email address in order to use them. Optional planning tools may also ask you about your travel party or allow you to save a credit card to your profile for online purchases.

Reviews

I wish this app was not so difficult
Susan Untethered

I am trying to figure out cost of theme park tickets during our stay at a select resort hotel. Impossible to do. I do not need the same tickets for our party of 8. We would need 4 day tickets and 3 day tickets. We only need water park for 1 day and park hopper for 2 days. Is this possible? I waited on chat for more than 15" twice with no answer. What is genie. How much does it cost? Now I have to call but I have also received some terrible information from a call to make reservations. They had to be completely redone by another operator. Good luck!!

Awful
universals better anyway

You have to use the app but it doesn’t work. Spent 3 hours in a chat trying to get magic mobile to work just to find out that I will have to call and spend 2 hours on hold.

Phone does not open door
nicknametaken012013014

Get to the resort, unload car. Can’t get into room. Phone will not open door. Call have to wait for someone to come open the door. Then they are going to get room keys. No one knows why the phone won’t work. Cast member comes back with roon key, no answer why it doesn’t work. Says IT will call the room to see if they can correct the problem. So now I am suppose to stay in my room and wait for a phone call????? Certainly now what I expect from Disney. Very disappointing. Cast member (Jessica) wasn’t very helpful either. Looking forward to your response.

Disney experience
Janet 093

While the staff in the parks themselves were kind for the most part, the parking staff at Disney Springs and Hollywood Studios were aggressive bordering on threatening on my days in these places. They fail to articulate what they want you to do, except when they flipped me off when my grands was having a meltdown at “his job”, where to go and what’s expected of a guest. This has not been my experience in the 50 years I’ve been vacationing at the parks. I was embarrassed for my children and grandchildren to see this behavior from your staff, considering how much the little ones looked forward to our trip.

LOVE This App
jnerollins

Very easy to use. It’s very helpful when planning dinner reservations, linking hotels and tickets.

Very confusing and constantly down or not responding
Jimmus chicago

When searching for many things if you click on an option and then go back it takes you completely back to the beginning and not just back to where you last were. If you do get to what you want to book or reserve 9 times out of 10 the system is busy or goes down and you have to start all over again

Not so magical app
petemjones

This app is horrible. It’s not intuitive, it’s hard to navigate and is missing some very simple and logical functionality. For example, you can see wait times for rides but have to go into a completely different part of the app to book your Lightning lane tickets. The same goes for making dinner reservations. If you use the apps mapping functions to get from one ride to another, you can’t zoom out to see the bigger picture. It’s very clear that Disney is worried about COVID because the Home Screen is has about 3/4 of the screen taken up by notifications or warnings. There’s no “I accept” button to make the warning collapse and stay collapsed. I look forward to uninstalling this from my phone when we leave Disney World.

Not user friendly. Very frustrating that I spent so much for poor service. Already 30 min on hold
Sobrino Guillermo

Awful service!!!!

Not So Magical Trip
Sadness4734

Please contact me as I have made enough effort to have Disney resolve our stay issues. Bottom line is we wasted more time with guest services that we did as a family