Phone does not open door – My Disney Experience Review

Get to the resort, unload car. Can’t get into room. Phone will not open door. Call have to wait for someone to come open the door. Then they are going to get room keys. No one knows why the phone won’t work. Cast member comes back with roon key, no answer why it doesn’t work. Says IT will call the room to see if they can correct the problem. So now I am suppose to stay in my room and wait for a phone call????? Certainly now what I expect from Disney. Very disappointing. Cast member (Jessica) wasn’t very helpful either. Looking forward to your response.
Review by nicknametaken012013014 on My Disney Experience.