Needs adjustments to algorithms and user support – Facebook Review

I loved Facebook Marketplace, but now it has been “upgraded” and has so many glitches! No user support either. How can you not have a category to list Garage Sale, but you have a category for search of Garage Sale? That makes no sense! How does anyone get their ad listed under garage sale? Also, adding a date range for garage sale listings (and frankly for all listings) would help so much. I can’t tell you how many times I inquire on something only to be told the garage sale was months ago, or the item sold and they forgot to take the ad down. If you had an expiration date, that would be helpful to everyone. No customer support is huge. People get flagged for listing a Seagull statue because it is against community standards to sell animals! It is not an animal, it is a cement statue! These bans or rejections need a real person to review and help customers. If someone does break a standard, please tell them exactly what is wrong, not some obscure “bot” response. Also, the new avatar is horrible! The old one that was a “comic” version was much better. If we wanted a realistic avatar we would use a photograph! Please integrate a group of real end users in to your project team for upgrades or enhancements. I don’t know what Project Manager is running your upgrades, but they sure can’t be PMP certified because they don’t follow any of the standard project rules!
Review by OHTXGIRL on Facebook.