The app has a lot of flaws – My Disney Experience Review

It is very inconvenient. I don’t have enough time to share all of the problems but one example is the food ordering. We order. We select a pick up time from what’s offered. We indicate “we’re here” and then the food is ready 50 minutes later and THEN there’s a line 15 people deep to pick up the food. Meanwhile, people can walk up and order and get their food in less than half the time! This is ridiculous. Your customers are beyond frustrated and your employees are frustrated too. The approx wait times posted for rides are waaayyyyy inaccurate—as in off by up to 100%. You cannot plan your day any longer using lightning lane. The “old” way to book fast passes (for free) you could book 3 at a time 60 days in advance. Now you pay $16 a person for the privilege of getting up at 7 am in the day of and scrambling for 1 ride at a random time? It is just not a workable—and not an improved system. We’re long time frequent Disney guests. This is a major disappointment. We have no problem paying for convenience and service but the prices have gone way up and the service has gone way down! We also understand that covid has caused issues with staffing but you’d think that would mean your overhead has gone down…so profits are way up for your stockholders but it’s at the expense of the customer and the experience. Walt Disney would be embarrassed.
Review by Aaron.mcqueen37 on My Disney Experience.