Zero customer support – Xfinity My Account Review

Apparently Xfinity believes every support issue can be resolved with their very limited interactive tool. When rebooting TV boxes and Wi-Fi routers doesn’t work, get repeated “500 error” with no further explanation of what that error is, and the “Refresh System” option isn’t available in the tool, it would be nice to talk to a person. That used to be available, but now it is not possible to call or even have an interactive online chat with a live person. I pay more than $250/month to Xfinity and should be able to expect some real support.
Review by noyb182 on Xfinity My Account.